Reference

Terms Conditions That Run Your i8cash Account

These Terms & Conditions govern how your i8cash account works — from how you open it, to how deposits via Touch 'n Go eWallet, Boost, or GrabPay are handled, to what happens when you request a withdrawal.

Account eligibility rulesDeposit & withdrawal conditionsTouch 'n Go eWallet, Boost, GrabPay termsAccount suspension policyHow to raise a dispute

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What These Terms Actually Cover

i8cash Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with us, you agree to the terms set out on this page. They apply to every session you start, every deposit you make through Touch 'n Go eWallet, Boost, or GrabPay, and every withdrawal request you submit. We update these terms when

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our processes change — the version shown here is always the current one, and continued use of your account after a change means you accept the updated terms. If you are accessing the platform from a location where online gaming is restricted by local law, these
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terms do not override that restriction. Eligibility is determined by where local law permits access. You are responsible for checking your own eligibility before opening or continuing to use your account. Accounts are individual — sharing login credentials or operating multiple accounts under the same identity
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is not permitted and may result in account review or suspension. Disputes about any transaction, including those settled through DuitNow or FPX, should be raised within 30 days of the transaction date. We keep records of all account activity to resolve disputes fairly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY PRACTICE

How We Handle Your Account Under These Terms

These Terms & Conditions are not just a disclaimer — they describe the actual steps we follow when your account is reviewed, when a payment is queried, or when access is flagged. Here is what that looks like in practice.

Account Security

Your account is protected with an OTP-based login step. If we detect unusual access, we freeze the account and contact you before any further action is taken under these terms.

Data Retention

We keep transaction records — including deposits made through Boost, GrabPay, and FPX — for as long as required to resolve disputes and meet our internal audit obligations.

Who to Contact for Changes

To update your registered name, contact number, or linked wallet address, raise a request through live chat. Changes to payment details go through a re-verification step before they are applied.

Cookie & Session Policy

We use session cookies to keep your account active while you are browsing the lobby. No personal data is shared with third-party advertisers through these cookies.

TERMS CONTACT

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you want to dispute a transaction or request a change to your account details, contact us through one of the paths below. We aim to respond to account and policy queries within one business day. Players in Kota Bharu and Alor Setar reach our support channels the same way as anyone else — everything runs through the platform.

Team online

Live Chat

Start a live chat session from inside your account dashboard. Have your account ID ready so we can pull up your transaction history without delay.

Email Support

Send a detailed query to our support address. Include the date and payment method — such as GrabPay or Touch 'n Go eWallet — for any transaction you are querying.

Account Help Centre

The Help Centre inside your account covers common terms questions — account suspension criteria, withdrawal verification steps, and how payment disputes are handled.

Common Questions About These Terms

The questions below cover what our Terms & Conditions actually mean for your day-to-day account activity — deposits, withdrawals, account access, and your rights if something goes wrong.

Access to the platform is available where local law permits. If your local law restricts online gaming, these terms do not override that restriction and you should not open an account.

Depending on the breach, we may suspend your account, reverse a transaction, or close the account entirely. You will be contacted with the reason before any permanent action is taken.

Raise the dispute within 30 days of the transaction date. Contact live chat with your account ID and the transaction reference from your Touch 'n Go eWallet app so we can trace the payment.

We update the terms when our processes change and note the date of the latest revision. Continued use of your account after an update means you accept the revised version.

No. Each person may hold one account only. Operating multiple accounts under the same identity is a breach of these terms and may result in all linked accounts being suspended.

We retain your account and transaction records — including payment history from Boost, GrabPay, or DuitNow — for as long as needed to resolve disputes and meet internal audit requirements.

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